CHARLOTTE, N.C., Feb. 2, 2026 /PRNewswire/ -- Duke Energy thanks its customers across the Carolinas for reducing their electricity use on Monday morning as extreme cold pushed demand for power higher than normal. Customers' actions helped lessen strain on the electric grid and supported reliable service during one of the coldest mornings of the season.

"Customer conservation made a meaningful difference today," said Gerald Wilson, Duke Energy vice president of grid operations. "We appreciate every household and business that adjusted their routines to help manage energy demand on the grid through this period of unusual cold, and we're grateful for the support from local, state and federal officials who helped encourage conservation. Our teams continue to work around the clock to ensure that our power plants and grid remain ready to meet our customers' energy needs."

Duke Energy is in a strong position to reliably meet customer demand for the rest of the week and continues efforts to add to its diverse energy mix to support economic growth and increased energy needs across the Carolinas.

Ways customers can manage energy use and winter bills
As cold weather continues, Duke Energy encourages customers to maintain their energy‑saving habits. The company offers many low- and no-cost tips that can help customers save: duke-energy.com/SeasonalSavings.

Duke Energy also offers tools and programs to help customers manage their energy bills:

Flexible payment options

• Installment plans
• Pick Your Due Date
• Request a due date extension

Additional assistance

• Share the Light Fund
• Payment Assistance Finder
• 211.org for local community resources

Tools to help

• Explore other rate options
• Enroll a qualifying smart thermostat for bill credits
• Track energy use on the website or the Duke Energy mobile app

Duke Energy serves about 4.7 million electric customers in the Carolinas – about 3.8 million in North Carolina and nearly 860,000 in South Carolina.

Duke Energy
Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, N.C., is one of America's largest energy holding companies. The company's electric utilities serve 8.6 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 55,100 megawatts of energy capacity. Its natural gas utilities serve 1.7 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky.

Duke Energy is executing an ambitious energy transition, keeping customer reliability and value at the forefront as it builds a smarter energy future. The company is investing in major electric grid upgrades and cleaner generation, including natural gas, nuclear, renewables and energy storage.

More information is available at duke-energy.com and the Duke Energy News Center. Follow Duke Energy on X, LinkedIn, Instagram and Facebook, and visit illumination for stories about the people and innovations powering our energy transition.

24-Hour: 800.559.3853

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SOURCE Duke Energy